Hire a partner. Not a vendor.

Optional. Every Modwize build can run on its own once it's deployed. Care is for businesses that want the build to keep working as well in year three as it did in week one. Most clients keep Care because the alternative (slow software rot followed by an emergency fix) costs more.

Absolutely fine. We'll ship the build, hand over credentials, document everything, and walk. You can come back to Care later or never. Some clients return after 6 to 12 months when something starts breaking; we welcome them back without onboarding fees.

Yes. We start with a small audit (about a week) to baseline what's still healthy and what's drifted, then onboard you onto the appropriate Care tier. The audit is included if you sign up for at least 6 months of Care.

You'll hear back within 24 hours for routine issues. For genuine outages (your site is down, leads aren't reaching the CRM, payments aren't processing), we move much faster. The direct line is exactly that: direct. No tickets in between.

Depends on your billing cycle. Monthly: give 30 days notice and we wind down at the end of that period. Annual: the 12-month term runs to its end, then renews automatically unless you tell us not to. You can opt out of renewal any time before the term ends. Either way, you keep all the code, domains, integrations, data, and credentials. We hand over documentation and disable monitoring. The build keeps running, we just stop watching it for you.

Yes, for 12 months. Annual is a one-year commitment at the lower rate, paid up front or in agreed instalments. We can't refund the unused portion if you want to leave outright mid-term. If you want the freedom to leave on 30 days notice, monthly is the right choice. Both options are listed up front; we'll never push you toward annual if monthly fits better.

Upgrade: any time, on either billing cycle. Upgrades typically include a one-time setup fee for the additional Care features (extra monitoring, new content cadence, etc), quoted before any work starts. The new tier rate then runs alongside or replaces the old one depending on the change. Downgrade on monthly: takes effect on your next billing cycle, no fee. Downgrade on annual: takes effect at renewal. You keep your existing tier through the term you've already paid for.

About 33% cheaper. Annual is a 12-month commitment at the lower rate; we can plan capacity, you skip 11 invoices and Stripe fees, and we both save on admin overhead. Monthly is month-to-month at the higher rate with 30 days cancel notice. Choose monthly if you want the flexibility to leave any time, annual if you're committing for the year and want the savings.

Three things. Major redesigns and new feature builds (e.g., adding a new service line, a redesign, a new integration). Expansion projects that change the shape of what we built. Judgment-call work, meaning anything that boils down to "I think this should look or work differently" without a measurable problem behind it. Care covers maintenance, monitoring, security updates, and the specific features listed for your tier. Anything outside that scope gets quoted as a separate project so we both stay clear on what we're paying for and what we're delivering.